By Erin Albers at Heritage Communities
At Heritage Communities, we believe that personalized care isn’t just about meeting basic needs—it’s about honoring each resident’s unique life story. Every person who walks through our doors brings with them a lifetime of experiences, passions, and memories. Understanding and incorporating those elements into daily engagement is what makes a senior living community feel like home.
That’s why we are so excited about our partnership with TSOLife, a platform that helps us capture and categorize each resident’s story using AI-driven insights. This technology has transformed the way we approach engagement, allowing us to go beyond generic activities and truly tailor experiences to the individuals we serve.
Bringing Life Stories to Life
One of the most impactful ways we’ve used TSOLife is in our work with aging adults and those living with dementia. Capturing their life stories isn’t just a sentimental exercise—it’s a crucial part of ensuring they feel connected, engaged, and valued.
For example, we recently learned through TSOLife that one of our residents had spent his entire career working in a woodshop. Instead of simply noting this detail in his file, we took it a step further—we created a dedicated workshop space within our community where he could tinker, build, and engage in hands-on projects. This simple, but deeply personal approach, has increased his happiness and daily activity, improving his overall well-being in a way that a one-size-fits-all activity never could.
Empowering Associates to Focus on What Matters Most
TSOLife also makes it easier for our associates to spend less time researching and more time doing. Before using the platform, gathering meaningful details about residents required time-consuming conversations, scattered notes, and, in some cases, searching for physical paperwork. Now, our team can instantly access a resident’s interests, career history, and personal preferences anytime, anywhere—ensuring that every interaction is meaningful and every activity is intentional.
Technology that Enhances Human Connection
Some might think that using AI in senior living removes the human element—but at Heritage Communities, we’ve found that it enhances it. TSOLife doesn’t replace relationships; it enriches them by giving our teams the tools to understand residents on a deeper level, faster than ever before.
By leveraging TSOLife’s AI-powered insights, we’re able to design engagement programs that are more than just activities—they are experiences rooted in the identities, passions, and histories of our residents. That’s the future of personalized care, and we’re proud to be leading the way.
At Heritage Communities, we know that every story matters. And thanks to TSOLife, we’re ensuring that each one is honored, celebrated, and brought to life every single day.
About TSOLife TSOLife is a resident insight and experience platform, designed to empower senior living operators with actionable insights that facilitate real-time data-driven decisions. Fueled by AI, our platform simplifies data creation through embedded analytics, offering customers person-centered data that leads to measurable enhancements in residents’ quality of life, transformative outcomes for staff, and a complete redefinition of senior living operations. Learn more at www.tsolife.com.
About Heritage Communities Heritage Communities is located in Omaha, NE and manages 17 communities throughout Nebraska, Iowa, Arizona and Texas. 15 of these communities are both owned and operated by Heritage with two under management contract and one additional location in Nebraska currently in development. Employing nearly 2,000 associates and caring for more than 1,600 residents, Heritage Communities has become a leader in the senior living industry in quality and experience. For more information, please visit http://www.Heritage-Communities.com.