In the dynamic world of senior living, staying attuned to the needs and preferences of staff, residents, and their family members is paramount for ensuring a positive and thriving environment. Traditional survey platforms are often costly and fall short, requiring significant time and effort for data collection and resolution. TSOLife’s innovative survey platform is a game-changer that not only captures real-time feedback but also streamlines the resolution process for both corporate and community-level users
Real-Time Feedback for Immediate Impact
Unlike traditional survey platforms with delayed timelines, TSOLife’s pulse surveys revolutionize the feedback process by providing real-time insights. Residents, or family members, can submit comments on various activities and departments, such as recent dining experiences, while their experiences are still fresh in their minds, resulting in more accurate and detailed input. The impact of real-time responses can reduce resident churn and contribute to an overall enhancement in resident satisfaction, as residents perceive their feedback as valued and promptly acted upon.
Holistic Survey Distribution and Tracking
Structured surveys provide a streamlined and efficient method for collecting input from staff, residents, and family members on a quarterly, annual, or as-needed basis. The platform efficiently monitors survey distribution, responses, overdue surveys, and resolutions, offering valuable insights for continuous improvements. By analyzing scores on specific survey questions, users can pinpoint strengths and weaknesses within the community, including satisfaction at the individual department level, alongside overall resident and family satisfaction. Armed with this information, corporate and community-level users can easily identify positive or negative changes since the last survey, enabling targeted improvements.
Automated Resolution Strategies
The survey platform goes beyond mere feedback collection by proactively addressing concerns through its innovative resolution strategies. When a resident or family expresses dissatisfaction, the system leverages AI to initiate a resolution strategy, supported by suggested intervention courses from a vast library curated based on information and feedback from real Executive Directors. This process enables users to alleviate the burden of time-consuming planning, allowing them to swiftly and effectively address issues. By delivering prompt responses to residents, staff can significantly enhance the overall resident experience and satisfaction.
Comprehensive Reporting and Dashboard View
Our comprehensive dashboards provide an in-depth insight into feedback, offering an immediate and detailed overview of key survey metrics. Using the dashboard, users can access detailed information on metrics such as active resolutions, completed resolutions, speed-to-solution rate, resolutions by department, and more, equipping them with accurate insights into their community’s performance at any given time.
In addition to these metrics, users can access structured survey data to stay informed about factors such as the number of responses received in a recent survey, outstanding responses, and the responses that led to a resolution strategy being initiated. Furthermore, an NPS score is generated based on responses, highlighting areas for improvement or regression since the last survey.
Shaping the Future of Senior Living Satisfaction
TSOLife’s survey and feedback platform stands out as a beacon of innovation, reshaping outcomes and operations in senior living communities. Offering real-time insights and streamlined resolution strategies, the platform empowers users to achieve exceptional results supported by up-to-the-minute data. In an industry where time is crucial, TSOLife’s unwavering commitment to efficiency ensures that senior living communities can promptly address concerns, fostering a positive and thriving environment. Schedule your demo today to experience firsthand how it works.