Before attending American Senior Housing Association (ASHA) 2023 annual meeting, we discussed how it would be an excellent opportunity to connect with leaders and innovators in the senior living industry, so expectations were high before attending. This year’s event met and exceeded those expectations; we were thrilled to meet many great people passionate about improving seniors’ lives.
There was so much offered at the event, but we were excited about the opportunity to attend the breakout session on “The Next Frontier–Integrated Technology That Drives Insights.” As a technology solutions provider for senior living communities, this session aligned well with our mission at TSOLife. This session was incredibly engaging and informative. We will 100% be looking out for this panel again next year. The session was moderated by Bob Kramer from Nexus Insights and included Brenda Connelly from The Springs Living and Darin LeGrange, at Senior Living Technology.
The session was a thought-provoking discussion on the importance of technology in senior living and its role in driving insights. The panelists also shared valuable information on the critical considerations for operators when evaluating technology solutions.
Right at the start of the session, it was clear that operators in the senior living industry are looking for technology solutions that improve the resident and staff experience. The panel discussed the importance of having a product roadmap that includes integration and the critical role of a strong customer success team in successfully implementing new technology. Vendors were encouraged to act as “true” partners and be willing to listen and evolve to meet the needs of their clients better. It’s hard not to brag, but TSOLife offers a group of talented customer service professionals that work through a detailed onboarding with new partners and ongoing personal support calls throughout the lifetime of the partnership.
Data was also a significant theme of the discussion, with the panel stressing the importance of viewing data as an asset and the need for vendors to work together to overcome the challenges of data silos. As the industry and technology continue to grow, the demand for connecting data will be ever more critical for understanding resident needs and desires, helping the transition to a community as exciting as going to college, my words, not theirs. Making your data communicate could be the difference between knowing how your communities are operating and not. The panel also advised operators and vendors to start with a pilot before fully adopting new technologies.
In conclusion, the session was a great reminder of the importance of integrated technology in the senior living industry and the need for a collaborative approach between operators and vendors to improve the resident experience. We left the conference inspired and grateful for the opportunity to participate in this critical conversation.
The session’s highlight for our team was a quote from Brenda Connelly: “We need to know our residents better when they move in. “This statement encapsulated the core focus of the session–and how the technology should look to better the lives of the residents on day one and provide our staff with insights they can quickly and easily leverage to make their lives better. Knowing we offer the best AI platform, which starts with simplifying the intake and provides crucial insights that lead to an overall higher quality of life, it’s been a challenge not to stand up and let everyone know TSOLife is already fulfilling our partner’s needs.
Overall, the breakout session on “The Next Frontier–Integrated Technology That Drives Insights” was a valuable discussion that reinforced the importance of technology in the senior living industry and its role in enhancing residents’ lives. At TSOLife, we’re proud to be at the forefront of this technology revolution. We’re excited to continue bringing innovative solutions and genuine customer care to the senior living industry.
I’ll also be looking forward to attending next year’s annual event!
Blog Homepage 